Return & refund policy
We are sorry to hear that you are not satisfied with your order! We want to make the return process as smooth as possible for you.
Return Policy
You may return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our central warehouse is located in Asia—please take this into account regarding the shipping costs involved. The cost of a return shipment is typically between $20 and $40 AUD. We strongly recommend using a Track & Trace service, as we cannot accept liability for lost return shipments.
Returns in 3 Simple Steps
Step 1: Contact Us
Send an email to info@ivyrowanboutique.com with your order number and the reason for the return. We will guide you through the next steps.
Step 2: Ship Your Parcel
Once you have received instructions from us, send the items back to the address we provide. Make sure to choose a shipping method with a Track & Trace code. As the sender, you are responsible for the return shipment, so we strongly recommend a trackable shipping option.
Step 3: Receive Your Refund
Once we have received your return in its original condition, we will process your refund to your original payment method within 14 business days.
Cancellation Policy
We understand that sometimes you may reconsider a purchase. Please note that cancellations are only possible within 24 hours of placing your order.
For questions or assistance, please contact us at:
Important Notes
- To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached.
- The product must show no signs of wear, washing, or use.
- We reserve the right to refuse returns if we have reason to believe that the items have been used, damaged, or altered outside of our control.
- All returns are shipped at the customer's expense to our central warehouse in Asia. If the return is initiated by the customer, they are responsible for the return shipping costs. The exact cost depends on the shipping carrier you choose.
- We strongly recommend retaining your shipping receipt and using a trackable shipping service until your return has been received and processed.
If you have any questions or need further assistance, please do not hesitate to contact us at:
Ivy & Rowan
Email: info@ivyrowanboutique.com